I don’t pretend to know how to run a restaurant.  The demands that are required by customers must be a nightmare at times.  Very recently I witnessed a patron, at a very popular establishment, voice a very vocal displeasure about his meal to the server.  The teenage server stayed calm, trying to best satisfy his concerns.  The client seemed to really enjoy berating the server, showing no inclination to stop.  There were five other patrons with this ogre, silently bowing their heads in embarrassment.

Up until the disruption I was enjoying a fabulous meal with my wife and I couldn’t believe what I was seeing.  Finally I couldn’t take it any longer.  I stood up, ready to walk over to his table.  At that same moment one of the men at this bully’s table lifted his head and in a rather loud voice told him to “BE QUIET”! He said his behaviour was a disgrace and he should apologize to the server immediately. 

The customer isn’t always right and in this case he was very wrong.  Thankfully one of his dinner colleagues realized that and responded accordingly.  The dining room hero did the right thing.  Bully’s that think they are impressing others should be pitied for the cowards they are.

I think that young server was left larger than normal tips from many of the customers who witnessed the scene. And one more thing, when the bully left in a huff, customers applauded!